Credit card and debit card transactions are processed securely by Stripe Payments. The debit or credit card details are not visible to Elephant.ie/Elephantboxshop.ie. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful and the order is being processed, the acknowledgement email will include a unique transaction number and confirms that an offer has been received to purchase the product. The acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout in order to ensure that the acknowledgement email and any further emails are received. Elephant.ie/Elephantboxshop.ie are not responsible for non-receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside the control of Elephant.ie/Elephantboxshop.ie. The acknowledgement email will include a unique transaction ID, the transaction ID should be quoted in any correspondence regarding the transaction.

Due to the high incidence of Internet fraud, your transaction will be subject to anti-fraud checks before any items are dispatched. if you select not to use verified by Visa or securicode with MasterCard during your transaction, or the transaction fails our anti-fraud checks, then your order may be subject to additional anti-fraud measures including confirming that you are the legal card holder and/or verifying the delivery address. These security checks are necessary and may delay processing of your order.