Read Our Delivery Policy
Read Our Delivery Policy

Credit card and debit card transactions are processed securely by Stripe Payments. The debit or credit card details are not visible to Elephant.ie/Elephantboxshop.ie. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful and the order is being processed, the acknowledgement email will include a unique transaction number and confirms that an offer has been received to purchase the product. The acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout in order to ensure that the acknowledgement email and any further emails are received. Elephant.ie/Elephantboxshop.ie are not responsible for non-receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside the control of Elephant.ie/Elephantboxshop.ie. The acknowledgement email will include a unique transaction ID, the transaction ID should be quoted in any correspondence regarding the transaction.

Due to the high incidence of Internet fraud, your transaction will be subject to anti-fraud checks before any items are dispatched. if you select not to use verified by Visa or securicode with MasterCard during your transaction, or the transaction fails our anti-fraud checks, then your order may be subject to additional anti-fraud measures including confirming that you are the legal card holder and/or verifying the delivery address. These security checks are necessary and may delay processing of your order.